Tuesday, October 28, 2003 AD The Golden Rule and The Golden Arches*
One of my favorite pet peeves is the lousy service one gets these days at fast food joints, retail stores, etc. Some of these young punks they employ have all the personality of a vending machine. From the monotone "would you like to try a combo meal" to the smileless, eyecontactless exchange of funds and food, they are nonpersons and treat their customers as nonpersons.
Well, it occurred to me that it was completely idiotic to expect anything else of them -- they're just acting the way the soulless world has taught them to act -- but that I ought to expect a whole lot more of myself. So I really went for it last night, saying please and thank you and even yes sir in the most charming tone I could muster to the disembodied voice emanating from the speaker in the menu board. And when I got to the window I was rewarded with a big grin, a polite request for my sauce preference for my nuggets and even a yes ma'am to my response.
I think I'll try that every time!
*OK, so this story actually took place at Wendy's, but I've got a valid poetic license, so there! Posted by Valerie (Kyriosity) at 10/28/2003 08:43:00 PM
• • Permalink